Returns policy

Cancellation before delivery

Items purchased from stock
If after purchasing a stock item from our website you decide you do not wish to proceed with the order, you can cancel the order at any time prior to delivery. Please advise us in writing by emailing online@wardbrothers.co.uk. Once we confirm receipt of this cancellation we will issue a full refund using your original payment method.

Special Orders
If the items you ordered are not in stock, this means we will have placed an order with the supplier specifically for you. In this circumstance the cancellation is at the discretion of Ward Brothers and may incur a charge imposed by us.

Returns after delivery

Items purchased from stock
If you buy stock from us online your consumer rights entitle you to a full refund if you request one in writing within 14 days of receiving the goods (this includes any delivery charge). It is your responsibility to return the items to our warehouse facility in a good condition. However Ward Brothers recognise that many customers do not have the means to do this, and so can arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal..

Special Orders/Made to measure/Bespoke Items
Return or exchange of a specially made to order item will not be accepted and our usual return policy will not apply, unless the item is faulty. This does not affect your statutory rights.

If you have any questions after reading our returns and cancellation policy, please feel free to contact the store on 01302 811911 or email us via our contact page.