Delivery Service

At Ward Brothers we continually strive to meet the highest standards of service and for that reason it is essential we employ our own expertly trained 2-man delivery teams.  We use all our own dedicated workforce and every staff member is provided with extensive training to ensure that your goods are delivered with the greatest care and attention.

 

We will always endeavour to keep your delivery day as pain free as possible.  For this reason  we will narrow our delivery day times down to morning or afternoon, ensuring your whole day is not lost.  Your furniture will be delivered into your room of choice, assembled where required and all packaging removed.  All you need to do is look out for the Ward Brothers van and then relax in the knowledge that your furniture is being delivered by safe hands.

Introducing Safe Contactless Deliveries
Preparations have now been put in place to allow safe non-contact deliveries which will follow social distancing guidelines.  Our delivery teams have been trained on how to deliver your goods safely and efficiently by introducing the following measures:

Our two-man delivery teams will be put into consistent pairings to limit the amount of contact they have with other delivery staff.

You will be asked whether you are self-isolating.  If so, we will delay your delivery until you are outside of the quarantine period.

  • Our delivery teams will be provided with protective masks, disposable gloves and sanitising gel.
  • Every vehicle is disinfected every day.
  • Our delivery team will not need to be within 2m of you at any point.
  • We will respectfully ask that you give us instructed access to your room of choice while you remain in a separate area of your house, a safe distance away.
  • Where possible and with the agreement of the customer we will leave smaller items on your doorstep or garden using a one-man team.
  • You will not need to sign any documents to confirm delivery.
     

Local Delivery
We offer a local delivery service within 75 miles of our store at a rate of £35.  These deliveries will be carried out by our own expert 2-man delivery teams who will contact you 30 minutes before their arrival and deliver all items to your room of choice.

Nationwide Delivery
We offer a nationwide delivery service at a rate of £75 (excluding Scottish highlands, Ireland and areas in Cornwall and Wales*).  This may in some circumstances be delivered by a trusted third party delivery partner depending on the distance and size of the order. 

* To enquire further about our delivery locations please contact us.

Smaller Items
Smaller items will incur a lower delivery charge of £15 and be delivered to your door. These items will be delivered by our own delivery team or a trusted third party delivery partner.

Click and Collect
Should you wish to collect stock items from our store or warehouse free of charge please notify us by calling 01302 811911 before checkout. Collection must be made by the card holder along with the original copy of invoice. For further information on our delivery service contact us via phone or email.

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