Step 1: Place Your Order

Order your chosen item(s) online or in-store with confidence, knowing you’re in expert hands.

Step 2: Order Confirmation

You’ll receive a sales confirmation email straight away, confirming the details of your purchase.

Step 3: Personal Follow-Up

A member of our friendly sales team will give you a courtesy call to confirm we’ve received your order. If your item is in stock, we’ll arrange a convenient delivery date and time. If your order is specially made, we’ll confirm the expected lead time and keep you updated.

Step 4: Delivery Arranged

Once your specially made item arrives in stock, we’ll contact you to arrange delivery at a time that suits you.

Step 5: Delivery Day

On the day of delivery, you’ll be given a clear AM or PM time slot, so you can plan your day without unnecessary waiting.

How to Find Us

Address

Ward Brothers
29-40 Waterdale
Doncaster
DN1 3EY
01302 811911

Opening Hours

Monday - Friday: 9am - 5pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
Bank Holidays: 10am - 4pm

Customer Reviews

Samuel Squire Betts
⭐⭐⭐⭐⭐ Google Review

Ward brothers supplied and fitted carpet in our living room. Amazing service from the first store visit to the fitting. We are now in the process of having Ward Brothers fit our stairs and landings with new carpet. We also love that everything we chose was uk manufactured; the carpet, underlay and grippers. The staff in store were very knowledgable, and the fitters were very professional and considerate. 5* service.

Louis Bailey
⭐⭐⭐⭐⭐ Google Review

I came into ward brother last Monday (18/8) to have a look at some carpets for my new home, a handy and helpful chap called Tom Firth showed me a few samples and within 5 days my old carpets had been pulled up and removed and my three new carpets laid, all for a lower price than a quote I received for just one room. Tom was not only help in the shop but was also supportive with help and information throughout the week whenever I needed anything. I would not only recommend Ward Brothers, but I would also recommend trying to find Tom once you're in there. Fantastic experience.

Kevan Machan
⭐⭐⭐⭐⭐ Google Review

Ward Bros is a remarkable store ! Furniture and carpets range from ultra modern to traditional, all of highest quality. This is a genuine family firm with service to match. From the Manager down staff are attentive [ when required] informative, knowledge and patient! We have been customers decades and after sales service is unmatched. You can Not do better !

Karen Lowes
⭐⭐⭐⭐⭐ Google Review

I was waiting for delivery of my new furniture, I was contacted to say the supplier was going into receivership. Ward brothers were really good. Whilst I was disappointed, this was outside their control. I was given options and decided to go with the new supplier suggested. The new furniture was price matched. Although I have to wait longer the service was great.

Roy Johnson
⭐⭐⭐⭐⭐ Google Review

Yet again the staff win us over. From product knowledge to general info (including where best to park the car) they know their stuff. Effortless purchase, quick manufacture time and delivery date to suit our needs. Friendly delivery guys were in and out in about 10mins.

Saleeha Z
⭐⭐⭐⭐⭐ Google Review

Recently received our sofa and arm chair from ward brothers. The service from Zaria was amazing start to finish. She was understanding of what we wanted and wasn't pushy at all. The delivery guys did a great job too, they were super polite. Thanks again! Would 100% recommend!

L T
⭐⭐⭐⭐⭐ Google Review

I recently purchased a carpet from Wards for my child's bedroom. A special shout-out to Tom, the sales advisor, who went above and beyond to help me choose the right carpet. He was knowledgeable, patient, and offered great recommendations based on my needs and preferences. His exceptional customer service made the entire experience smooth and enjoyable. The carpet is not only soft and comfortable but also incredibly durable, making it perfect for a busy child's room. The colour which was advised by Tom has truly transformed the space into a cozy, welcoming environment. Extra shout out to the fitters who were courteous and rapid with the installation.

Alyshia Fountain
⭐⭐⭐⭐⭐ Google Review

I came to shop at Ward Brothers after being to a different retailer and not having the best experience. Ward Brothers were excellent since the moment I walked in, they let me shop on my own time and didn't pounce on me like most shops. They didn't pressure me into buying and they were super helpful when I had questions. I ended up finding some beautiful pieces and the lads who delivered it were fabulous and really respectful. Brilliant company will shop here forever!

Neil Freeman
⭐⭐⭐⭐⭐ Google Review

We are absolutely over the moon with our purchase of lounge furniture from Ward Brothers. The service all the way from sales to delivery were top class and stress free. Our family have made several purchases from them over the years. Can't recommend Ward Brothers highly enough. 5 stars every time.

Alex Kerly
⭐⭐⭐⭐⭐ Google Review

Fantastic service from start to finish! The whole experience from the initial measuring up, picking our colour and design to the brilliant fitters was faultless. Would highly recommend Ward Brothers flooring department and we love our new carpets!

All customer reviews from Google Business Listing.

Shipping & Returns

We take great pride in offering a premium White Glove Delivery service. Using our own vehicles and expert delivery team, we ensure your new furniture is handled with care — all packaging is removed, and your items are installed exactly where you want them.

Delivery is £59 per order for addresses within a 75-mile radius of our Doncaster store.

If you're located beyond this area, additional charges will apply. For full details, please visit our Delivery Information page.

The policy outlined below is for online orders only. If you have purchased items in-store then please contact the store directly and we will be more than happy to help.

Cancellation Before Delivery

Items Purchased From Stock

If after purchasing a stock item from our website you decide you do not wish to proceed with the order, you can cancel the order at any time prior to delivery. Please advise us in writing by emailing online@wardbrothers.co.uk. Once we confirm receipt of this cancellation we will issue a full refund using your original payment method.

Special Orders

If the items you ordered are not in stock, this means we will have placed an order with the supplier specifically for you. In this circumstance the cancellation is at the discretion of Ward Brothers and may incur a charge imposed by us.

Returns After Delivery

Items Purchased From Stock

If you buy stock from us online your consumer rights entitle you to a full refund if you request one in writing within 14 days of receiving the goods (this includes any delivery charge). It is your responsibility to return the items to our warehouse facility in an unused/undamaged condition at your own cost. However, Ward Brothers recognise that many customers do not have the means to do this, and so can arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances we will provide a quote to cover the cost of us collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and the complexity of removal.

Once we have received and inspected your returned goods you will be notified and a full refund will be made to the original method of payment you used. Refunds may not be instant as certain payment providers have a clearing time to process the refund, this should take no longer than 14 days.

Special Orders / Made to Measure / Bespoke Items

Return or exchange of a specially made to order item will not be accepted and our usual return policy will not apply unless the item is faulty. This does not affect your statutory rights.

Mattresses & Pillows

We do not accept the return of mattresses or pillows unless unopened, unused and still in their original packaging.

Faulty or Damaged Goods

We always aim to deliver furniture in excellent condition and invite you to check your items for any damage at the point of delivery. If you find that your goods are not of a satisfactory condition, please let the delivery team know. If you find a fault or damage to your order after delivery,