Ullswater Natural Silk
Truly the most luxurious mattress in the Natural Collection. The Ullswater Natural Silk has a combined spring count of 2900 from the pocket springs in the heart of the mattress and mini pocket springs in the pillow-top that help distribute weight evenly, minimising pressure on the body and resulting in an undisturbed night’s sleep. Cashmere and silk elevate the levels of plush comfort in this truly sumptuous mattress.
Renowned for creating the best beds in the world, Relyon have a reputation that has been earned and protected for over 150 years. Relyon not only make the most comfortable beds - they create years of wonderful, restful nights' sleep for every customer.
Cancellation before delivery
Items purchased from stockIf after purchasing a stock item from our website you decide you do not wish to proceed with the order, you can cancel the order at any time prior to delivery. Please advise us in writing by emailing email@example.com. Once we confirm receipt of this cancellation we will issue a full refund using your original payment method.
Special OrdersIf the items you ordered are not in stock, this means we will have placed an order with the supplier specifically for you. In this circumstance the cancellation is at the discretion of Ward Brothers and may incur a charge imposed by us.
Returns after delivery
Items purchased from stockIf you buy stock from us online your consumer rights entitle you to a full refund if you request one in writing within 14 days of receiving the goods (this includes any delivery charge). It is your responsibility to return the items to our warehouse facility in an unused/undamaged condition at your own cost. However, Ward Brothers recognise that many customers do not have the means to do this, and so can arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances we will provide a quote to cover the cost of us collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and the complexity of removal. Once we have received and inspected your returned goods you will be notified and a full refund will be made to the original method of payment you used. Refunds may not be instant as certain payment providers have a clearing time to process the refund, this should take no longer than 14 days.
Special Orders/Made to measure/Bespoke ItemsReturn or exchange of a specially made to order item will not be accepted and our usual return policy will not apply unless the item is faulty. This does not affect your statutory rights.
Mattresses and PillowsWe do not accept the return of mattresses or pillows unless unopened, unused and still in their original packaging.
Faulty or damaged goodsWe always aim to deliver furniture in excellent condition and invite you to check your items for any damage at the point of delivery. If you find that your goods are not of a satisfactory condition, please let the delivery team know. If you find a fault or damage to your order after delivery, please email us on firstname.lastname@example.org along with photos and a description of the damage/fault. Upon receiving the email we will do our very best to rectify the issue as quickly as possible. If you have any questions after reading our returns and cancellation policy, please feel free to contact the store on 01302 811911 or email us via our contact page.
Step 2 - You get a sales confirmation email.
Step 3 - One of our sales team will give you a courtesy call to say we have received your order. If your order is in stock, we will arrange a delivery date/time. If your order has to be specially made, we will provide a delivery lead time.
Step 4 – If your order has been specially made, we will contact you once it has arrived in stock and arrange delivery.
Step 5 – On the day of delivery you will be given an AM or PM delivery slot so that your whole day is not lost.
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Relyon Ullswater Natural Silk Mattress
We will always endeavour to keep your delivery day as pain free as possible. For this reason we will narrow our delivery day times down to morning or afternoon, ensuring your whole day is not lost. Your furniture will be delivered into your room of choice, assembled where required and all packaging removed. All you need to do is look out for the Ward Brothers van and then relax in the knowledge that your furniture is being delivered by safe hands.
Our two-man delivery teams will be put into consistent pairings to limit the amount of contact they have with other delivery staff.
You will be asked whether you are self-isolating. If so, we will delay your delivery until you are outside of the quarantine period.
- Our delivery teams will be provided with protective masks, disposable gloves and sanitising gel.
- Every vehicle is disinfected every day.
- Our delivery team will not need to be within 2m of you at any point.
- We will respectfully ask that you give us instructed access to your room of choice while you remain in a separate area of your house, a safe distance away.
- Where possible and with the agreement of the customer we will leave smaller items on your doorstep or garden using a one-man team.
- You will not need to sign any documents to confirm delivery.
* To enquire further about our delivery locations please contact us.
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